Official Documents Data Protection

Privacy Policy MDG118

MDG118 takes your privacy seriously. This policy transparently explains how we collect, use, store, and protect your personal information when you use our platform.

Last Updated: 1 January 2026
Our Commitment
MDG118 has never sold your personal data to third parties. Any information you provide is used solely for platform operations and to enhance your user experience.
How MDG118 Protection Your Data

Six layers of privacy protection we implement to ensure the security of every member's personal information.

256-Bit SSL Encryption
All data transmitted between your device and MDG118 servers is protected with 256-bit SSL encryption. No sensitive information can be intercepted or read by third parties during transmission.
Secure Data Storage
Your personal data is stored on servers protected by multiple layers of security, including industry-standard firewalls and strict access controls that permit only authorised personnel.
Internal Access Control
Access to user data within MDG118 is strictly restricted on a need-to-know basis. Staff who do not require access to specific data are unable to view or process that information.
KYC Identity Verification
Our KYC process uses secure document verification technology. All copies of identity documents are stored with encryption and are only accessed for verification and legal compliance purposes.
No Data Sales
MDG118 does not sell, rent, or share your personal data for third-party marketing purposes. Your information belongs to you, and we respect the trust you place in us.
Continuous Monitoring
The MDG118 security monitoring system operates 24/7 to detect any unauthorized access attempts. All threats are identified and addressed before they can impact user data.
Your Rights as a MDG118 Users

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal information at MDG118 .

Right of Access
You have the right to request a copy of all personal information MDG118 holds about you at any time. Requests can be submitted via our live chat or support email.
Right to Rectification
If any of your personal information is inaccurate or out of date, you may request a correction through the account profile section or by contacting our support team with supporting documents.
Right to Erasure
You may request the deletion of your account and personal data. Such requests are subject to legal record-keeping requirements and anti-money laundering (AML) compliance obligations.
Right to Object
You have the right to object to the processing of your personal data for direct marketing or analytics purposes. Objections can be submitted to the support team and will be processed within 14 working days.
Right to Data Portability
You may request your personal data in a machine-readable format for transfer to another platform. MDG118 will provide the data export within 30 days of the request date.
Right to Restriction of Processing
In certain situations, you may request that the processing of your data be temporarily restricted — for example, while you dispute the accuracy of data or while a complaint investigation is in progress.
Contents
Scope of This Policy
This Privacy Policy applies to all users of the MDG118 platform, including the website, mobile app, and all related services. It describes our data protection practices and complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

1Personal Information We Collect

To provide a secure service that meets regulatory requirements, MDG118 collects various types of personal information from our users. This information falls into several main categories:

Data Category Examples of Information Requirements
Identity Information Full name, MyKad number, date of birth, gender Mandatory (KYC)
Contact Information Email address, phone number, residential address Mandatory
Financial Information Bank account number, e-wallet type, transaction records Mandatory (AML)
Gaming Data Wagering history, games played, session duration Automatic
Technical Data IP address, device type, web browser, operating system Automatic
Communications Data Live chat records, emails, user feedback When applicable

We only collect information that is genuinely necessary for the stated purposes. You are not required to provide optional information, but doing so can help us enhance your experience on the MDG118 platform.

2How We Collect Information

MDG118 collects personal information through the following channels:

  • Account Registration: Information you provide when creating a new account, including your name, email address, and phone number.
  • KYC Verification: Identity documents and proof of address that you upload during the identity verification process.
  • Financial Transactions: Information associated with every deposit and withdrawal you make through the platform.
  • Platform Usage: Data automatically generated when you browse the website, play games, or use platform features.
  • Support Communication: Information you share when interacting with our customer support team.
  • Cookies and Similar Technologies: Data collected through cookies, tracking pixels, and similar technologies operating on our website.

All data collection is carried out transparently. You are always informed of the information collected and its purpose during the registration process and through the cookie notice displayed on your first visit to our platform.

3Data Processing Purpose

MDG118 uses your personal information solely for legitimate and transparent purposes. The following are the primary purposes of our data processing:

  • Managing your account and providing secure access to all MDG118 services.
  • Processing deposits and withdrawals and maintaining accurate financial records in accordance with legal requirements.
  • Conducting identity verification (KYC) checks and anti-money laundering (AML) measures as required by Malaysian law.
  • Providing effective customer support and resolving complaints promptly.
  • Analyzing usage patterns to improve platform functionality and the overall user experience.
  • Sending promotional information, bonuses, and exclusive offers — provided you have consented to receive them.
  • Complying with legal obligations, court orders, or directives from relevant regulatory authorities.
  • Detecting and preventing fraud, account misuse, and activities that violate our Terms and Conditions.
Your Choices
For marketing communications, you may withdraw your consent at any time by updating your notification preferences in your account settings or by contacting our support team.

4Data Sharing and Disclosure

MDG118 does not sell or rent your personal data to any third party for marketing purposes. However, in the following limited situations, we may share your information:

  • Payment Service Providers: Transaction data that must be shared with banks and e-wallet providers to process your deposits and withdrawals.
  • Game Software Providers: Session information required by game providers to operate the games you play on the platform.
  • Regulatory and Enforcement Authority: Data lawfully required by Malaysian authorities or a valid court order.
  • Identity Verification Service Providers: Information that must be verified through approved third parties to meet KYC requirements.
  • Business Transfer: In the event of a merger, acquisition, or asset sale, user data may be transferred provided the recipient complies with a comparable privacy policy.

Every third party that receives data from MDG118 is bound by a strict confidentiality agreement and is only permitted to use that data for the stated purpose.

5Data Retention Period

MDG118 retains your personal data for as long as necessary to fulfill the purposes stated in this policy, or as required by applicable law.

  • Active account data is retained for the duration your account remains active, plus a minimum of 7 years after account closure, to meet Malaysian legal and tax requirements.
  • Financial transaction records are retained for a minimum of 7 years in accordance with AML and PDPA compliance requirements.
  • Customer support communication records are retained for 3 years for dispute resolution purposes.
  • Technical log data and IP addresses are retained for a maximum of 12 months for security and investigation purposes.
  • Marketing data you have consented to be contacted about is retained until you withdraw your consent.

Once the retention period has expired, your data will be securely deleted or anonymized so that it can no longer be linked to your identity.

6Cookies and Tracking Technologies

The MDG118 platform uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our website.

  • Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Performance Cookies: Helping us understand how users interact with the platform for continuous improvement.
  • Functional Cookies: Saving your preferences such as language and display settings for a more personalized experience.
  • Security Cookies: Detecting suspicious activity and helping prevent fraud and unauthorized access.

You can manage your cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of the MDG118 platform and impact your user experience.

7Data Security Measures

MDG118 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure.

  • End-to-end encryption using TLS 1.3 protocol for all data communications.
  • Data-at-rest encryption using AES-256 standards for all stored records.
  • Use of two-factor authentication (2FA) for staff access to systems containing sensitive data.
  • Regular security audits conducted by independent cybersecurity experts.
  • 24/7 real-time monitoring to detect anomalies and security threats.
  • Mandatory information security training for all mdg118 staff who handle user data.

While we take all reasonable measures, no security system can guarantee absolute protection. In the event of a material data breach, MDG118 will notify affected users within the timeframe required by applicable law.

8International Data Transfers

In certain situations, your personal data may be processed or stored outside Malaysia — for example, when we use cloud computing services or international technology providers. Any such data transfers are conducted in compliance with Malaysia's PDPA requirements and ensure a level of protection consistent with the standards set out in this policy.

MDG118 only transfers data to countries or parties that provide an adequate level of data protection, or where appropriate safeguards are in place, such as approved standard contractual clauses.

9Children's Privacy

The MDG118 platform is intended for users aged 21 and above only. We do not knowingly collect or process personal data from individuals below the applicable age limit. Should we discover that personal information from a child or underage individual has been inadvertently collected, we will take immediate action to delete that information and close the associated account.

If you believe your child or any minor has registered on our platform, please contact the MDG118 support team immediately so we can take the appropriate action.

10Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the MDG118 Data Protection Officer through the following channels:

  • Live Chat: Available 24/7 via the chat icon at the bottom right corner of the platform.
  • Privacy Email: [email protected]
  • Response Time: Privacy-related requests will be responded to within 14 business days.

For general inquiries about the platform, you may also refer to our Frequently Asked Questions (FAQ) us. To learn more about your rights, please also read Terms and Conditions us.

Your Data is Safe. Join MDG118 Today.

Join over 500,000 active members who trust MDG118 for a safe, fair, and enjoyable gaming experience. Your privacy is always our top priority.

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